We work with organisations to give you the confidence that you have designed and will deliver a successful customer experience transformation. We combine our expertise in customer experience management with our deep understanding and knowledge of organisational culture and change to offer three core services:
Delivering a successful customer experience transformation requires gauging your readiness to deploy the six core capabilities critical for transformation success..
Customer centricity culture is an extremely critical capability that needs focus to deliver and sustain strong customer experience outcomes..
The most challenging aspect of any transformational change is realising the benefits from the investments made..
Dr. Damian Cotchett is a consumer and organisational psychologist with a Ph.D. in Applied Psychology. His expertise is in customer experience management, business transformation and cultural change programs. He has worked extensively with organisations in both the private and public sector to deliver successful business performance results using a range of customer experience approaches and methodologies including customer impact assessments, design thinking, and metrics-driven customer solutions. Damian designs and facilitates sessions focused on helping groups and teams find solutions and solve challenges that impact organisations, consumer groups and communities.
Full Description
